Terms and Conditions - Woodgate Computers

Terms and Conditions

Terms & Conditions.
Terms and Terminology.
In these terms and conditions, references such as “our” , “we”, “us” and “Woodgate computers” refers to Woodgate Computers.
The “client”, “customer” or “you” refers to any person or business that use any of the “Woodgate computers” services.
Agreement.

The Contract will be made when you hand over your PC / Laptop or Mobile device for repair.
All Services or Support given by and/or interactions with “Woodgate Computers” are subject to the Woodgate Computers Terms & Conditions. By browsing this website and/or using our services and/or interacting with “Woodgate Computers”, the customer acknowledges that they have read, understood, and agree with the Woodgate Computers Terms and Conditions.

Booking a Repair or Service.
The client can book a repair or service by either visiting in person or calling “Woodgate Computers” on 0116 2623999 or by using the contact form on the “Woodgate Computers” website. Repairs and service requests will be confirmed by either telephone or by email.
Home or business callouts are subject to availability and are allocated on a first come, first served basis. If a home or business call-out is booked and access is not gained at the agreed allotted time, the client may be subject to a charge equivalent to 1 hour at our current “additional hour labour rate”.
In the event we cannot make the appointment at the agreed time, you will be contacted in advance advising you of the situation and to re-schedule an appointment as soon as reasonably possible at a mutually convenient time. If you wish, you have the right to cancel your repair or service request. “Woodgate Computers” accepts no liability for not being able to make an appointment time.
The client may cancel an agreed home or business call-out at any time up to 2 hours prior to the agreed appointment time. If the client cancels or changes an appointment within 2 hours prior to the agreed time, the Client may be subject to a charge equivalent to 1 hour at our current “additional hour labour rate”.

Payment.
“Woodgate Computers” accepts payment by cash, credit/debit card or bank transfer in pounds sterling (GBP) only. “Woodgate Computers” reserves the right to request immediate payment for any job, and to limit payment to a certain method. In rare circumstances when goods are supplied, you will only own these goods when payment is received in full.

Risks of a Repair or Service.
Computers, Laptops and other technology devices can be very complicated. As with anything complicated, things can sometimes go wrong. No matter how much care “Woodgate Computers” takes when they are fixing or servicing your device, there is always a chance that something unexpected can happen resulting in the loss of data/files/software or damage to hardware. This is especially true if your device is in a precarious state to begin with before the repair or service.
Although “Woodgate Computers” will take reasonable effort to avoid any software or hardware damage, “Woodgate Computers”, do not take any responsibility for any loss or consequential loss which may arise out of damage, destruction, or loss of any data/files or hardware while undertaking a repair or service.
“Woodgate Computers” rely on information the client may have provided them. We will accept no liability for any loss or damage (including hardware or software) which arises out of incorrect or incomplete information provided by the client.
We highly recommend that you perform a backup of all your important data, files and software before any repair or service is attempted. Backups will remain the sole responsibility of the client.
IMPORTANT: You are responsible for ensuring that you have backed up all data on your computer before we access your system. We will not be responsible for any loss of data, pictures, information, or programs on your computer or other devices including external devices.

Estimates for Repairs and Service.
An estimate may be provided by “Woodgate Computers” upon request. All quotes and estimates are at the current labour rate charge, and in pounds sterling (GBP). The acceptance of an estimate or quotation for a repair or service and instruction to proceed by the Client either verbally by telephone, in person, or in writing (including email) shall also be deemed acceptance, agreement and understanding of the “Woodgate Computers” Terms and Conditions.

Availability of Goods, Repairs and Services.
Goods and services are subject to availability. If for whatever reason, we are unable to supply any goods or services we will not be held liable for any compensation or damages.
“Woodgate Computers” reserves the right to decline any repair or service.

Beyond Economical Repair.
“Woodgate Computers” will always try to inform the client if we feel the job is beyond economical repair. This will be our opinion only and should not discourage the customer from finding a second opinion.

File and Data Recovery.
If a defective part (such as a Hard Disk Drive, CD, Floppy Disk or Flash Drive) contains data, then there is a high probability that this data has been lost and cannot be recovered. Where it may be possible to recover your data/files that customer has deleted by accident or for some other reason, and customer would like “Woodgate Computers” to try and recover it, we may need to take your computer away. “Woodgate Computers” is not responsible for any loss of data during the process and makes no guarantee that we will be able to recover some or all your lost data, files, or Software.

If for some reason, Microsoft Windows Re-install is required, then we will re-install the OS on the hard drive without Format option. “Woodgate Computers” is not responsible for any data loss during this process or the data that has already been deleted before we get the device for repair. We can format the hard drive and do fresh installation upon customer request. “Woodgate Computers” may need you to supply us with the installation disks for your operating system (Microsoft Windows) along with its product key.
In addition, if there is any other software or devices that you would like us to install, you will need to provide us with the appropriate installation and product registration keys. “Woodgate Computers” can only use original purchased software and / or registration keys provided by the client.
As with all our services, “Woodgate Computers” highly advises that you perform your own backups before we attempt to re-install Microsoft Windows, as we cannot be held liable for any data, file, or software loss.
“Woodgate Computers” will make every reasonable effort, however it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.
It is therefore the client’s sole responsibility to ensure that all the data and information stored on the computer equipment requiring repair or service is appropriately backed up to other storage devices prior to handing over for repair or service.

Limited Liability.
Whilst “Woodgate Computers” shall make every reasonable effort to preserve the integrity of a device to repair or service, or left for repair or service, the Client agrees not to hold “Woodgate Computers” liable for any accidental damage to the said device, including but not limited to scratches, casing cracks, deformations, theft of the equipment etc.
Additionally “Woodgate Computers” cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages caused either prior, during or upon completion of a service or repair.
“Woodgate Computers” liability of any kind with respect to repairs or services undertaken, including any negligence on its part, shall be limited to the price for the services or repairs provided (i.e. A Full Refund of “Woodgate Computers” labour charges).
Furthermore, should “Woodgate Computers” offer any advice or recommendations to a Client as to the use of computer equipment, tech gadgets, storage or use of software applications, it shall be entirely at the Clients own risk, and accordingly “Woodgate Computers” shall not be held liable for any such losses associated with such advice or recommendations.

Additionally, “Woodgate Computers” cannot be held responsible or liable for the following during or after the repairs or service (including advice or help given by any method/medium) :
Loss or corruption of data, files, information or records
Any losses attributed to the interruption to business activity while equipment is out of service for repairs or service
Failure by the Client to follow our reasonable recommendations, instructions and advice
Any loss of business goodwill
Any loss you may suffer arising from failure to use anti-virus software
Any loss considered to be unforeseeable
Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection
“Woodgate Computers” will not be liable for any damage caused to other equipment by parts fitted following or during any repair or service.

Warranties.
“Woodgate Computers” provides a 30-day warranty on labour only repairs carried out on devices requested by the Client. This 30-day warranty excludes the client’s device being re-infected with a virus, other software related problem that was not disclosed to “Woodgate Computers” or client misuse. “Woodgate Computers” makes no warranty for data, software, or computer files either expressed or implied. The 30-day warranty also excludes repairs to hardware/software that has been fixed/patched to work for a limited time e.g. An item that is starting to fail, or could fail, and has been temporarily fixed.

Recording of Phone Calls to Woodgate Computers.
Calls may be recorded by “Woodgate Computers” for training, safety reasons, and to keep a record of what has been agreed or discussed with us.

Correctness of Information and Disclaimer.
Although every effort is made to make sure the information contained on our website and in our documentation is accurate, current, and reliable, it should be recognised that there is a possibility of errors. “Woodgate Computers” denies any liability of the accuracy and reliability of any information provided on this website, any other associated website, or documentation. “Woodgate Computers” shall not be held liable for any losses caused by reliance upon the accuracy and reliability of the information contained within.
We reserve the right to amend the content of our website and or our documentation at any time without prior notice. We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.
It should be noted, that services and or products indicated in this website might be altered, modified, or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.
“Woodgate Computers” has the right, at their discretion, to refuse the supply of goods and services. “Woodgate Computers” reserves the right to change their Terms and Conditions at any time without prior notice.