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NVIDIA GeForce RTX 4090 RMA in China Becomes a Huge Issue, Full Refunds Offered To Affectees

NVIDIA GeForce RTX 4090 RMA in China Becomes a Huge Issue, Full Refunds Offered To Affectees

NVIDIA's GeForce RTX 4090 sees sales ban in China, but who will be responsible for RMA requests for existing units? Well, we now have an answer.

Export restrictions on China have made it impossible to ship back RMA'ed NVIDIA GeForce RTX 4090 GPUs, instead, AIBs opt for direct refunds.

Based on a report by Chinese media outlet HKEPC, NVIDIA has devised a solution to RMA requests for its flagship GeForce RTX 4090 GPU after seeing uncertainty in the matter following the US ban.

For those unaware, the Biden administration Export restrictions were imposed. NVIDIA's GeForce RTX 4090 months ago for China to thwart the region's technological progress. However, Team Green offers its traditional customer service for limited GPUs, providing a complete RMA mechanism that is slightly different from the traditional one.

NVIDIA regional representatives have responded. HKEPC In your inquiry message, claiming that the RMA procedure for GeForce RTX 4090 varies depending on the extent of the problem. If it's a simple problem, like a fan replacement, the service is performed locally in Hong Kong. Additionally, the process also varies by manufacturer, as if it's a Taiwanese company, defective units are shipped to the country. At the same time, Hong Kong and Chinese variants are dealt with locally.

Image source: NVIDIA

However, the flaw in this method is that if the RMA'ed GPU is sent to Taiwan, and the request is invalid, it is not possible to send it back because Taiwan is an ally of the US and export restrictions apply to that country as well. are Manufacturers refund the total cost of the GPU to the affected user. It could potentially be used by people there, but we haven't seen that happen yet. Additionally, since stock of GeForce RTX 4090s in Chinese markets is limited, it is not possible for Team Green to return in-stock units to customers.

The ban on the export of several GPUs, not just the GeForce RTX 4090, has been painful for NVIDIA and its board partners operating in the region as it increases uncertainty and creates more problems, whether in customer services or in acquisition of stock. NVIDIA launched a Export compatible GeForce RTX 4090D GPU Which comes in at the same price as the RTX 4090 FE but prices are higher than the MSRP due to increased demand for this chip in the AI ​​segment.

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