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K Krithivasan, the CEO of Indian IT giant TCS, says there'll be "minimal" need for call centers in as soon as a year, as AI chatbots take over much of the work (Financial Times)
Financial Times:
K Krithivasan, CEO of Indian IT company TCS, says the need for call centers will be “minimal” in a year, as AI chatbots take over most of the work.– Chatbots will soon take over most of the work of human agents, predicts the head of an Indian IT group
