Intel Denies RMA Requests For 14th & 13th Gen Desktop CPUs Plagued With Instability Issues, System Providers Switch To AMD Ryzen

Intel Denies RMA Requests For 14th & 13th Gen Desktop CPUs Plagued With Instability Issues, System Providers Switch To AMD Ryzen

Intel's 14th and 13th Gen CPU instability issues have tarnished the company's reputation, as they fail to address customer concerns and even RMA requests.

Intel is now in hot water as the firm fails to address customer and client concerns amid widespread instability issues on its 14th and 13th gen desktop CPUs.

Intel and its 14th and 13th gen desktop CPUs seem to have caused a lot of confusion for users., and the problem has now gone too far. The failure has been long enough that Intel was initially completely unaware of what caused the problem. The company had planned to release an official update a few months ago but nothing else happened. To use motherboard manufacturers default power limits And Releasing fix for eTVB bug which was also discovered when the company was investigating the underlying problem.

Our editor Hasan already shared that he was facing this issue since early 2023 and there are thousands of other gamers who are facing similar issues and the common thing is that most of these cases. Associated with Intel's 14th and 13th gen. Chips


While the issue has not been fully resolved, Intel has further frustrated customers by not providing adequate customer service, whether in the form of RMA requests or even inquiries for possible fixes and the issue itself.

Intel blames motherboard and system manufacturers for stability issues with 14th and 13th Gen CPUs

Hardware Times has revealed one such incident, in which they discuss how Intel denied an RMA for a “plagued” Core i9-13900KF despite the company offering it in the first place. The media outlet reports that they had two units they wanted to go through the RMA process, the Core i9-13900KF and the Core i7-14700KF. Intel successfully decided to continue with the RMA for the latter processor, but the firm rejected the request for the Core i9 variant.

The outlet says the Core i9-13900KF unit had a PCIe fault limiting bus usage. When using the PCIe Gen 5 lane, the computer wouldn't work at all and went into BSOD. However, when the interface was changed to PCIe Gen 4 x4, it became functional, but bandwidth was significantly compromised.

When the problem was brought to Intel's attention, the firm replaced the 13th Gen CPU with a brand new unit, but it also suffered from problems after only two months of use, and the EventView Logger recorded 44,242 error events. show Four months.

Image credit: Hardware Times

Unfortunately, Intel denied the RMA request for the second unit despite initially agreeing to a refund. The problem has now reached a new level, and this incident is only for one user who suffered from this problem. Many such incidents do not come out in public. Therefore, this shows that Intel has not been able to mediate the instability issues, at least when it comes to agreeing to “reasonable” RMA requests.

In another development, from data Level 1 Tech shows that Intel's 13th and 14th Gen CPUs represented a large portion of the error logs in the Oodle game telemetry data, linked to 14th and 13th Gen CPUs. Team Blue had 1,431 decompression errors, while AMD, on the other hand, had only four such errors, significantly less than Intel. A breakdown shows that more than 70% of Intel's CPUs were vulnerable to errors compared to AMD's 30%, which shows that the situation is worrying for Intel.

Some problems such as “out of video memory” error are also associated with poor and small Intel CPUs because they usually fail during the shader compilation process which pushes the chips to their limits and here They often crash the game or worse, result in a BSOD.

Image credit: Level1Techs

The outrage from consumers, professional customers, and even motherboard manufacturers suggests that Intel needs to come up with a “final” solution to this problem, because it doesn't seem to be stopping yet. Instability issues are likely. Sabotage the launch of the upcoming Arrow Lake desktop CPUs. As well, Intel outperforms competitors. It has also been reported in the past that many PC makers are switching from Intel's 14th and 13th generation Core CPUs to AMD's Ryzen chips because they are less fragile, and so are many system suppliers. who are now actively switching. Ryzen to meet the needs of customers.

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