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Computer Fixing Store: The Rules – DML Computer Repair

Computer Fixing Store: The Rules – DML Computer Repair

Computer repair Shops have certain rules that both their technicians and clients must follow. While many computer repair shops follow these rules, there are some that may not. In fact, these rules apply to almost any computer repair scenario and are intended to protect everyone. Even if your PC repair shop doesn't follow these rules, as a client, you should try.

Computer Fixing Store: Principles – Your Personal Information

As a general rule, I tell my clients that their private information is secure. Furthermore, we do not share or sell their personal details. Sometimes computer repair shops share their clients' emails and phone numbers with their marketing company. However, it is rejected by the community. In fact, if you own a computer store, you probably already follow this rule. Sharing or selling client information violates the trust your clients place in your PC repair shop. While sharing data with a marketing company that sends emails and texts to your clients may create more jobs, it is not an ethical practice. Imagine being a client and suddenly being bombarded with emails and texts you didn't ask for. How would you like it? What can you do as a client? You can ask your computer technician how your information will be used. At that point you can decide whether or not to share your personal information.

Computer Fixing Store: Basics – Turn on your computer and confirm the problem

This principle is extremely important for both the computer repair shop and the clients. Sometimes a computer that was not powered on at home suddenly starts working. By turning on the computer at a PC repair shop, you can confirm that your computer is still not working. Additionally, if your computer is on but having problems, it is equally important to have it turned on at a computer store. For example, you arrive at a computer store and suddenly your computer won't turn on. If this was not the original problem, it would indicate that there may be more complex issues with your device. Either way, powering on your computer should be the first thing a computer tech does when they take the computer in for diagnosis.

Computer fixing store: rules – no dongles, no laptop bags.

I can't tell you how many times someone has picked up a computer and sworn they left a laptop bag with their computer. In other cases, they left devices connected to their computers, which they claim no longer exist. Best case scenario, the client removes these items; Worst case scenario the computer repair shop has lost them. In my experience, items were never brought to a computer repair shop during the repair period. In fact, we usually get calls a few days later saying they have found the missing items and apologizing for the charge. To avoid future problems, it is best not to keep all dongles and laptop cases near the computer for diagnosis. Additionally, I would recommend not leaving any peripherals on during the diagnostic and repair period.

Computer Fixing Store: Rules – Length of Evaluation and Length of Repair

The length of diagnosis and computer repair varies greatly with each PC repair shop. For example, DML Computer Repair diagnoses most PCs in 1 to 24 hours. Additionally, computer repairs are done in as little as 30 minutes or as long as 3 days. It is my understanding that many shops in Colorado Springs have a 1-2 week wait just for computer diagnostics. Unfortunately, not all computer repair shops are quick and efficient in their computer diagnostics. If you need a quick diagnosis, call local PC repair shops for diagnosis time frames.

Computer Fixing Store: Rules – Free Appraisal and Approval of Services

Although you can find computer diagnostics within 24 hours, such as DML computer repair, finding free diagnostics is not easy. In 2024, computer valuations have risen from $60 to $199 at outrageous levels. Unfortunately, there are very few companies that offer both a free evaluation and a quick turnaround time. If you need a free evaluation right away, call several computer stores to see if one meets your needs. I would also recommend reading the reviews, often times a bad review can tell you more about a company's integrity than a good review.

Computer Fixing Store: Rules – Cash Deposit for Services

Once an appraisal is provided and services approved, most PC shops will ask for a cash deposit to cover the cost of the parts. The reason for the cash deposit is all the scams that can be done with checks, credit cards and even money orders. In fact, some PC repair shops will only accept cash for computer repair deposits. If you are an established client, it may be possible to pay the deposit by credit card. Additionally, the best way to prevent delays in your repairs is to have a cash deposit. Otherwise, your computer repair shop may require you to wait for a check to clear, go through a credit card, or debit card pending.

Computer fixing store: Rules – 30 day rule

In most cases, computer repair shops will adhere to the 30-day rule for computers that are left in their shop. As DML Computer Repair, our disclaimer states 30 days but we usually give clients 6 months before acting. In fact, we send several texts and make several phone calls to make sure the client understands that if it's not picked up in X days, we're recycling their computer. It is my understanding that most stores have a 30-60 day cancellation policy. In other words, if your computer is left at a store for 60 days, it is likely to be recycled. Additionally, it is best if you pick up your computer within 7 days of the computer repair being completed to avoid potential complications.

Computer Fixing Store: Principles – Computer Repair Warranty

Most computer repair shops have a warranty behind their work. In most cases, software repairs are not covered because software is easily modified and often accidentally. In other words, if you walk out of a store and have a software problem, you'll likely be paying for another software repair. I like to tell software repair clients to be extra careful with the changes they make to their computer. Most hardware repairs have a 30-day warranty. This warranty is standard at most computer repair shops. At DML Computer Repair we offer 1-5 years warranty on various types of repairs. For example, hard drive repairs have longer warranties like screen replacements, battery replacements and keyboard replacements.

Computer fixing store

If you need a computer fixing store near me then contact DML Computer Repair which is the best laptop computer repair in my opinion. DML Computer Repair is most reliable. Computer Technicians, offering free PC diagnostics and rush services. They can repair your computer fast and they offer the best PC repair. DML Computer Repair Colorado Springs is the best choice for computer upgrade advice and it's free!

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D. Landers

Computer Software Expert | Blogger | Data Analyst

Author Quote: “Fish are friends, not food.” ~ d

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