Frequently Asked Questions

General Information

  • What is Cloud Services ?
  • Cloud Service is an online storage service, providing three innovative and powerful products:

    • Cloud Service Backup - a very simple, secure and robust online backup solution. Cloud Service Backup keeps a copy of your files safely online, so that if they are lost or damaged you can retrieve them quickly and easily.
    • Cloud Service Briefcase - a place to put the files you use most regularly, and access them absolutely anywhere. Cloud Service Briefcase appears as a new drive on your PC, and you can use it just like any other drive, but your Briefcase files are also copied online and you can view or edit them from any web browser. If you install Cloud Service Briefcase on more than one computer, all of the files are the same on every PC, and changes you make on one machine are replicated across all of your other computers.
    • Cloud Service for Business - a complete cloud storage solution for your business. Backup every PC in your office using Cloud Service Backup; give every user in your company a Cloud Service Briefcase; and create Team Folders that are synced between sets of users - they're great for collaboration and sharing files between departments.

    When you sign up for Cloud Service you can purchase Cloud Service Backup just by itself, Cloud Service Briefcase by itself, or Pro Suite - which is a combination of Cloud Service Backup and Cloud Service Briefcase in one simple package. Cloud Service for Business is available in our For Business section.

  • What is the difference between Cloud Service Backup and Cloud Service Briefcase?
  • Cloud Service Backup is a very simple (yet powerful) online backup solution. You choose which folders you want to backup, and Cloud Service backup will work in the background to protect the contents of those folders while you work. You can set it up and forget about it.

    Cloud Service Briefcase is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your PCs. Cloud Service Briefcase will change the way that you view files - no longer are they static objects on one computer, but they go with you wherever you go and you never need be without them again.

  • Where are my files stored?
  • Your files are usually stored both on your own computer and in Cloud Service's state-of-the-art data centers. By storing your files in both places you can be sure that you have access to your files and can use them as normal even when you're not online.

    Cloud Service have built our own data centres, so that we have complete flexibility to make them as secure, responsive and efficient as possible. They use cutting edge, military grade technology to make sure that your data is both safe and highly accessible. Our main data centre is in London, UK.

  • How much does Cloud Service cost?
  • Cloud Service provides three different consumer packages - Cloud Service Backup, Cloud Service Briefcase and Cloud Service Pro Suite. Cloud Service Backup is £2.99 per month or £29.99 per year; Cloud Service Briefcase is £5.99 per month or £59.99 per year; and Cloud Service Pro Suite is 10.49 per month or £109.99 per year.

    There are no charges for bandwidth - all of our packages come with unlimited bandwidth. Our Cloud Service Backup package also comes with unlimited online storage space - meaning that you can backup your entire PC without worrying about space.

  • Do you ever limit bandwidth or transfer speeds?
  • No - there are not any limits on how much bandwidth you can use each month. Nor are there limits on the speed of your transfers beyond the natural limits of technology - our data centers have super fast connections. Unlike some other providers we don't punish you for making use of our service by throttling your bandwidth just because you store a lot.

  • What does unlimited storage space mean?
  • Our backup accounts come with unlimited online storage. Unlimited storage space means that you can put as much as you want on your Cloud Service without worrying about it - and can therefore backup your entire PC, no matter how much stuff you have on it. Many of our customers store hundreds of gigabytes, some store over a terabyte. We don't limit the amount you backup, nor do we limit the amount you upload or download to the Cloud Service servers (the bandwidth). You really can use Cloud Service as much as you want.

  • How secure is Cloud Service?
  • Cloud Service is very secure. Our data centers use military-grade technology to keep your files encrypted and safe. We support SSL transfers between your PC and our servers too, so there's no risk of people intercepting your data while it is uploaded or downloaded.

    All of the data that you put on Cloud Service is backed up redundantly across multiple locations, so it is fully protected against hardware failure or other damage.

  • Why do I need Cloud Service?
  • Over 60% of users have lost irreplaceable data from their computer. The files you store on your computer - photos, music, videos, emails and documents - are increasingly precious, but they're so easy to lose. Hard drive failure, fire, theft or even just accidental user error can wipe out highly important content in seconds.

    Before Cloud Service you could only back up your data to CDs, DVDs, external drives or even backup tape, but all of this takes effort, you need to remember to do it, and they're about as susceptible to failure, loss and damage as the PC itself.

    Cloud Service gets rid of this problem completely by providing a simple, secure and robust online backup solution. Just install it, select which folders you want to backup and forget about it. There's no need to schedule your backups or leave your PC on overnight - it backs up your files as you work. There's no limit on how much you back up either, so it's completely hassle free.

    Cloud Service Briefcase takes this one step further by setting your files free and letting you access them wherever you are. See the same files on every computer you use - you can use them just like any other file on your computer, but if you change them, they will automatically change on all of your other PCs. View and even edit your documents online from any web browser anywhere. Even access your files on your go from your mobile.

  • Which operating systems does Cloud Service support?
  • The Cloud Service desktop software runs on Windows XP, Windows Vista, Windows 7 and Mac OS X 10.6.

    The Cloud Service web portal can be used by all of the major web browsers, including Internet Explorer 7 or later, Firefox 2 or later and Safari 3 or later. Some features on the web portal require recent versions of Java or Flash.

    The Cloud Service mobile portal can be used by most mobile web browsers, including Opera - just visit http://Cloud Service.com/ on your phone to get started. There is dedicated support for iPhone and Blackberry users, and a free app for iPhone and iPad is available from the iTunes App Store. For more information,

  • Can the Desktop Software run from a FAT32 drive?
  • Drives can be configured in many different formats. Most modern drives are configured in a format called NTFS, but some drives use a much older format called FAT32. Although the Cloud Service Desktop Software can be configured to store its cache on a FAT32 drive, it is recommended that you use an NTFS-formatted drive instead if possible. This is because the Cloud Service Desktop Software stores information about your files in a folder on your chosen cache drive, and FAT32 is limited to 15,000 files per folder. This means that if you put a lot of files on your Briefcase, or backup a large number of files with Backup, then the Cloud Service Desktop Software will stop syncing correctly.

    When installing Cloud Service on your PC, the Desktop Software will try to select an NTFS drive to use by default. If you try to select a FAT32 drive instead, the installer will warn you.

    Note that this will not affect the folders that you choose to backup with Cloud Backup. If you want to backup files on a drive that's formatted in FAT32 then you will experience no problems at all, as long as your Cloud Service cache is on an NTFS drive.

  • What are the minimum system requirements for Cloud Service?
    • 1 GHz Intel or equivalent CPU
    • 512 MB of RAM
    • Windows XP/Vista/7/Server 2003 or Later
    • Broadband Internet Connection
    • Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari
    • The latest versions of Java and Flash.

  • How much does it cost?
  • £2.99 per month £29.99 annually
    £5.99 Per Month £59.99 Annually Briefcase
    £10.49 Per Month £109.99 Annually Pro Suite

Cloud Service

  • What is Cloud Service?
  • Cloud Service is a simple and secure online backup solution - it keeps a copy of your files safely online, so that if the files are ever lost or damaged you can restore them quickly and easily. Cloud Service is very easy to set up, and once it's configured you can just forget about it. Sign up now.

  • What makes Cloud Service special?
  • There are many things about Cloud Service that make it stand out from other backup solutions. Here are just a few of them:

    • Extremely easy to set up - our simple step-by-step setup wizard helps you choose which files you want to backup. It literally takes a minute, and once you're done, you don't need to worry about it ever again.
    • Backs up your files as you work - you don't need to worry about leaving your computer on overnight, or your backup suddenly starting up at a set time when you're trying to do something else. You certainly don't need to remember to do anything. Cloud Service Backup just silently backs up your files as you work, so as soon as you change a file it's instantly protected.
    • Stored off-site for complete safety - unlike backing up to an external drive, CD or DVD, Cloud Service Backup copies your files to our secure servers in our carrier-grade data centres. This means that if the worst should happen- fire or theft - your data is still securely backed up in a completely different location to your PC.
    • Completely unlimited storage space - you can back up as much as you want with Cloud Service. You don't need to worry about your CD, DVD or backup tape being full - it will just keep backing up no matter how much you have on your PC.
    • Restore previous versions of files - sometimes a file is not lost or damaged, it's just been changed in a way you don't want. Maybe someone made alterations to a file and you need to restore it to a previous version. With Cloud Service Backup you can - it stores the last 30 versions of any file, and you can download the older editions with one click.
    • View your backup files online from anywhere - your backups are not compressed into some obscure format or hidden in a dusty filing cabinet - they're live online. Simply log in to your secure web portal and view them from anywhere. You can even play your music, view your Office documents, watch your movies and display your photos right from within your web browser!

  • How do I download and install the Backup software?
  • To download the Cloud Service Desktop software simply login to your web portal, click on the Account Settings tab and select Software Download. This page will show you how to download and install the latest version - it's very easy and literally takes minutes.

  • How do I choose which files to backup?
  • When you first install the Cloud Service Desktop software the welcome wizard will guide you through selecting the folders you want to backup.

    Once Cloud Service Backup is installed and running, you can add any folder to the backup list just by right clicking on it and selecting Backup with Cloud Service Backup:

    Or on a Mac, select the folders in Finder, and then select "Selected Files" > "Backup this folder" from the Cloud Service menu next to your clock at the top right of your screen. Cloud Service will then upload the contents of that folder in the background. In future Cloud Service will monitor the folder and any files you add or change will be uploaded instantly in the background as you work.

    Advanced users can easily manage all of the folders you want to backup by opening the Cloud Service Settings screen in your Windows Control Panel, clicking on the Services tab and selecting "Select folders and files to backup". From here you can manually add and remove folders to your backup.

  • When does Cloud Service run?
  • Cloud Service doesn't run to a schedule - it just works in the background and constantly backs up your files as you work. Therefore you don't need to keep your PC on overnight or worry about whether the backup ran at a certain time - your files are protected all of the time.

  • How do I schedule a backup?
  • Cloud Service does not currently have a scheduled backup option - it constantly protects your files as you work. If you change a file or add a file to the folders that you are protecting, Cloud Service will instantly upload it without interrupting you.

  • Where can I see the files I've backed up?
  • The files that you've backed up are all available from your secure web portal. Login with your Cloud Service account e-mail address and password, and click on the Backup tab - you'll be able to browse your files just like you can in Windows. You can download files or folders from here with one click, but you can also do so much more - you can watch your movies, view your Office documents, play your music and display your photos right from within your web browser!

  • What happens if I delete a file from my PC?
  • If you delete a file on your PC then it is moved to the Recycle Bin in your web portal (even if it isn't in your Recycle Bin in Windows). It stays here for at least 30 days, so you can restore it quickly and easily. To access your Recycle Bin, login to your web portal, click on the Backup tab and see the Recycle Bin in the left hand navigation.

  • How can I restore multiple files?
  • Whether you want to restore you files on a new computer or are recovering from an unfortunate incident, Cloud Service Restore lets your browse your Cloud Service Backup account, select any file or folder and then restore it straight to your PC, either in its original location or any location you choose. To download and install the Cloud Service Restore, click here. The installer will take you through everything you need to set up Cloud Service Restore - it only takes a few minutes!

  • Can I get access to previous versions of files?
  • Yes - Cloud Service Backup keeps up to the last 30 versions of any file. Login to your web portal, click on the Backup tab and navigate to the file. Double click on the file to view it's properties - you'll see a list of historical versions here and can download whichever one you want.

    Alternatively, if you are using Cloud Service Restore, simply right-click on a file and select View Older Versions or select Versions from the toolbar to see a list and restore any historical versions.

  • Can I restore deleted items?
  • Yes - both the Cloud Service Web Portal and Cloud Service Restore let you access deleted items. Simply look for the entry in your toolbar called "Show Deleted Items".

  • Can I edit or delete files online in Cloud Service Backup?
  • No - you can't make any changes to files from the web portal. Cloud Service Backup is designed to keep an exact copy of what you have on your computer online, so you can't edit it online.

    If you want to the ability to edit, move, delete or rename files online, try Cloud Service Briefcase - our powerful access-anywhere service. Find out about the difference between Cloud Service Backup and Cloud Service Briefcase on our package comparison page.

  • Can I upload files to Cloud Service Backup online?
  • No - you can't upload new files to Cloud Service Backup online. Cloud Service Backup is a direct copy of the files you have on your computer. If you want the ability to upload files from anywhere and have them appear on your PC, try our Cloud Service Briefcase service. For a comparison between Cloud Service Backup and Cloud Service Briefcase, see our package comparison page.

  • Can I use Cloud Service Backup on multiple computers?
  • The Cloud Service Backup package is for use only on one computer. You can buy multiple Cloud Service Backup subscriptions to backup multiple machines. Alternatively, a Cloud Service Pro Suite package lets you backup up to five computers and you get Cloud Service Briefcase too!

  • How do I remove a data from Cloud Service?
  • You can easily delete computers from Cloud Service. Login to your Cloud Service web portal, and click on the Backup tab. Select the computer you want to delete and click on Remove Computer in the File Management box on the right hand side. The computer will be removed from your Cloud Service list, and all files contained within it will be deleted. Note that once you've deleted a computer from Cloud Service it cannot be undone - you will not be able to access those files from your Cloud Service account, unless they are re-uploaded.

    When you delete a computer from your Cloud Service account nothing will happen on your local PC - no local files will be deleted at all.

    If you delete a computer from your Cloud Service web portal but decide to keep using the Cloud Service Desktop backup software on that PC then Cloud Service recommend that you run an integrity check to make sure that Cloud Service re-uploads any files that were removed. To do this, go to your Cloud Service Control Panel, go to the Advanced Settings tab, select Maintenance and click on Run - Cloud Service will rescan all of your backup folders and re-upload any deleted files.

  • How do I add Cloud Service Briefcase to my account?
  • You can add Cloud Service Briefcase to your Cloud Service account very easily. Just login to your web portal, click on Account Settings and select the "Upgrade" button.

Cloud Service Briefcase

  • What is Cloud Service Briefcase?
  • The Briefcase is a place to store files for permanent archiving, sharing with friends and family and editing online. Files are accessible through a web browser, FTP or directly on your PC or Mac. On your PC or Mac your Livedrive Briefcase appears as a new drive - as if you'd just plugged in a USB stick or external hard drive. You can open and save files on your Cloud Service Briefcase as you would with any other file on your computer.

    This means you have 24/7 access to your files from any web connected computer, anywhere in the world.

    Any files that you add to your Briefcase on one machine will automatically be synchronised with your other PCs. If you change a file on one PC, the new version will appear on all your other PC's in an instant! This is the best way of ensuring that you always have a copy of your important files, whether you're at home or in the office.

  • Why should I use Cloud Service Briefcase?
  • Briefcase gives you the option to do away with clunky external drives or expensive hard drives. Access your files from anywhere, anytime!

  • How do I download and install the Backup software?
  • To download the Cloud Service Desktop software simply login to your web portal, click on the Account Settings tab and select Software Download. This page will show you how to download and install the latest version - it's very easy and literally takes minutes.

  • What do you get with Briefcase that you don't get with Backup?
    • Synchronise files between all of your computers
    • FTP Access
    • File sharing
    • Online editing of your documents and pictures
    • An integrated music browser and player
    • Web playback for video files
    • Mobile Access

  • How can I access my Cloud Service Briefcase?
  • Files are accessible through a web browser, FTP or on your Mac and PC. To login online simply visit http://woodgatecomputers.com/Cloud/Index.aspx - you'll see all of your Briefcase files in the Briefcase tab.

    This means you have 24/7 access to your files from any web connected computer, anywhere in the world.

  • How do I get a Briefcase drive on my PC or Mac?
  • Once you've activated your Cloud Service Briefcase and Backup account you will need to install the Cloud Service Desktop software on each of your computers. The Desktop Software automatically adds a new Cloud Service Briefcase drive to your computer. You can use this just like any other drive.

  • Do I have to have an internet connection to use the Briefcase drive?
  • You need an internet connection to set up Cloud Service - and if you're connected to the internet then the Desktop Software will upload and download files to and from your computer whenever you change them. However if you go offline - for example when you're travelling or at a meeting - the Cloud Service software will let you work offline. You'll still be able to access all of the files on your Cloud Service, and any changes you make will be synced up the next time you connect to the internet.

  • Why does the Briefcase drive show less space than I have in my Cloud Service account?
  • Because Cloud Service caches files on your Briefcase drive for offline access, the amount of space shown against the Briefcase drive on your computer is limited to the size of your hard drive. If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when your computer is offline.

  • Where are files on my Briefcase drive actually stored?
  • Your Briefcase files are all stored online. But if you've installed the Cloud Service Desktop Software, copies are also stored on your computer's local hard drive too. This allows you to access files on your Cloud Service Briefcase when you are offline.

  • What if I don't want Briefcase files stored on my hard drive, but want them only online?
  • If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when you computer is offline. You can also change your Cloud Service Briefcase settings so that you don't automatically download any files that you've added to Cloud Service from another computer. To do this, go to your Cloud Service Control Panel, select Online Files, and click "Do not keep files on my computer".

  • Can I use Cloud Service Briefcase on multiple computers?
  • Cloud Service Briefcase can be installed on as multiple computers at no extra cost. All of your Briefcase files will be synced automatically between every computer where Cloud Service is installed.

  • Can I use Cloud Service Briefcase on my Linux computer?
  • Our Linux client is currently under development. An official release date has not been set at the moment, but more information will be posted on the website when it will be available. We are aiming to release it soon.

  • Can I upload files to my Briefcase from anywhere?
  • Your personalised web portal has integrated Java and Flash web uploaders. These allow you to upload files and folders to your Briefcase wherever you may be.

  • Can I edit or delete files online?
  • Files and folders can be deleted via the web browser. Any files or folders that are deleted in this manner will be hidden from your web portal - until you select Show Deleted Files in the web portal toolbar. Files or folders deleted by mistake can be recovered by using the Show Deleted Files feature and then right clicking on them and selecting Undelete. Deleted files will be permanently removed from your account after 30 days.

    Certain file types can be edited using the web plugins. When you view the file, a list of available

    web plugins will appear - including Zoho for editing document files or Picnik for editing photographs.

  • How can I restore a previous version of a file?
  • Cloud Service keeps a history of every file on your account, if you need to revert to a previous version of a document, first locate and open the file within your web portal, you will see a version list including the version date and computer that uploaded the file. Once you have located the version you which to rollback to click the 'Revert' link, any computers linked to your account will automatically synchronise the selected version of the file.

  • How can I play music from my web browser?
  • All your MP3 files will be automatically added to the Cloud Service Music Browser. You can search by artist, album or song title and even create a playlist! Once you have found the MP3s you want to play, simply select Play All from the toolbar in your web portal and the music player will appear with your tracks listed.

  • What are applications and how can I install them?
  • The web portal allows you to use plugins to edit documents online, any changes you make will be automatically synchronised with any computers linked to your account.

    We currently support the following file types:

    • Microsoft Word (.doc/ .docx)
    • Microsoft PowerPoint (.ppt/.pps/.pptx)
    • Microsoft Excel (.xls)
    • OpenOffice Text Document (.odt, .sxw)
    • OpenOffice Presentation Document (.odp, .sxi)
    • OpenOffice Spreadsheet (.ods, .sxc)
    • Plain text (.txt)
    • JPEG Images (.jpg)

    You can enable or disable the applications you want to use on your web portal by going to Settings > Applications.

  • How can I see my Briefcase files on my mobile?
  • You can access your Cloud Service account on the move by visiting www.Cloud Service.com or via the iPhone/iPad app. The app is free from the iTunes App Store - just search the App Store for "Cloud Service" to download it. For more information, see our Mobile FAQs

  • Can I use FTP to access my Cloud Service Briefcase?
  • Both FTP and the Cloud Service software can be used to access files from your PC like a normal hard drive. However, the Cloud Service software is significantly faster than FTP and includes advanced features such as caching. It's also fully integrated with Cloud Service meaning, for example, you can right click on your files to share them.Cloud Service recommends using the Windows Desktop Sync software instead of FTP.

  • Can anyone else see files on my Briefcase?
  • Cloud Service uses military grade, AES-256 security to encrypt all communications between a user's computer and our servers. Data stored on your Cloud Service is backed up on to multiple storage servers at our data centres ensuring your data is fully protected. Our network is protected by enterprise-grade firewalls ensuring that once your data is on our servers only the people you want to access your data can.

  • How can I let others see my Briefcase files?
  • You can share files via the web simply by navigating to the file or folder you wish to share on your web-portal and selecting share. You will have the option of sharing publicly (so that anyone can access your file via a web URL) or privately with a specific individual. When sharing privately you specify the e-mail address of the person you wish to share with and they will receive a private link in their e-mail to download your file.

    You can also share files using the Cloud Service Desktop Software. Simply open your Cloud Service by opening My Computer and double clicking on your Cloud Service, right click on the file or folder you wish to share and select share from the menu.

  • Can I stop sharing a file?
  • To stop sharing a file or folder, right click on it and select the sharing option from the Cloud Service menu. From the window that appears you can opt to turn off sharing. At that point, anyone that you've previously shared with will not be able to access the file - although they may have downloaded it to their computer already and have their own copy.

Cloud Service Desktop Software

  • What is the Cloud Service Desktop Software?
  • The Cloud Service Desktop Software makes using Cloud Service easy! If you are Cloud Service customer it works in the background to protect your precious files as you work. If you are a Cloud Service Briefcase customer it adds a new drive to your computer - the Briefcase drive - where you can access your Cloud Service Briefcase. If you are a Cloud Service for Business customer, the desktop software powers your business cloud storage - providing easy access to your personal Briefcases and Team Folders. No matter which type of Cloud Service account you have, you only need to install one piece of software on your computer - the Cloud Service Desktop Software.

  • Is the software free?
  • Absolutely. The Cloud Service desktop software comes free with any Cloud Service Backup or Cloud Service Pro Suite account.

  • I have Backup and Briefcase, so do I need two pieces of software?
  • No - the Cloud Service desktop software is the same for both Backup and Briefcase users, but just shows different features depending on the type of account you have. If you upgrade your account from a Backup account to a Backup and Briefcase account then the software will automatically display all of the Briefcase features the next time it starts.

  • Where do I get the Desktop Software from?
  • To download the latest version of the Cloud Service desktop software, simply login to your Cloud Service web portal, click on the Account Settings tab and select Software Download. The Software Download page will show you how to download and install the software. There's a version for Windows and a version for Mac OS X.

  • How do I know when updates are available?
  • The Cloud Service desktop software automatically checks for updates. When a new version is available you will be alerted by the software itself and guided through the simple update procedure. Cloud Service will usually e-mail customers about a new software version as well

  • Which operating systems does the software support?
  • The desktop software is currently available for Windows XP, Vista, and 7; and Mac OS X 10.6.

  • I connect through a proxy - how do I set that up?
  • Proxies can be configured either when installing the software for the first time, or from the software's control panel. You can select your proxy when you first set up Cloud Service, or you can go to the Cloud Service Preferences screen and set up proxies from the Advanced tab.

  • What ports does the Cloud Service client use?
  • Cloud Service Desktop Software needs to be able to connect out to the Cloud Service servers on ports 50234 and 50235. If the software is having trouble connecting to Cloud Service please ask your network administrator to open those ports.

Cloud Service for Mac

  • Can I use Cloud Service on my Mac?
  • Yes - the Cloud Service Desktop software for Mac is available as a beta and works on all versions of Mac OS X 10.6. It doesn't currently run on the unreleased Mac OS X Lion - but we will have a version that does run on Lion before the operating system is released by Apple.

  • Is there a Mac version of Cloud Service
     
    Restore?

  • Yes - the Cloud Service
     
    Restore technology is built into the Mac client. No separate download required.

  • Why don't you support ACL's, resource forks, symlinks and extended attributes?
  • This release is focused on document backup. We are working to address these limitations for the full release.

  • I've quit the Cloud Service for Mac application and the Briefcase volume icon hasn't been removed from my desktop?
  • This shouldn't happen but if it does right click on the volume icon and select Eject. Alternatively drag the volume icon to the eject icon in your dock.

  • After an update I don't see any Cloud Service Finder badges?
  • If you've performed an update you will need to restart for Finder badges to be displayed. If you are running on a 64-bit Intel machine you will need Mac OS X 10.6.3.

  • I notice you have some limited Applescript support?
  • This is primarily intended for testing but could also be used to automate user configuration (auto complete the setup process). Depending on user feedback we may consider extending this if it would provide useful functionality (please let us know!)

  • Why don't Cloud Service service menu items work?
  • Proxies can be configured either when installing the software for the first time, or from the software's control panel. You can select your proxy when you first set up Cloud Service, or you can go to the Cloud Service Preferences screen and set up proxies from the Advanced tab.

  • What ports does the Cloud Service client use?
  • Cloud Service Desktop Software needs to be able to connect out to the Cloud Service servers on ports 50234 and 50235. If the software is having trouble connecting to Cloud Service please ask your network administrator to open those ports.

  • How do I uninstall Cloud Service for Mac?
  • Currently we don't have an uninstaller. This will be addressed. If you wish to completely removeCloud Service for Mac remove all files from the following locations (an administrator password will be required for some items).

    • /Library/Application Support/Cloud Service/
    • /Applications/Cloud Service Client.app
    • ~/Library/Preferences/com.Cloud Service.Cloud Serviceapp.plist
    • Cache Directory (contains your cachedCloud Service files) The following are the default locations for the cached directory (you can configure a different cache directory during the welcome/setup process and with options -> online files).
    • 1.0.26.4 ~/Library/Caches/Could Service/~LD
    • 1.0.26.31+ ~/.Could Service

  • Why do you ask for my Mac password when installing?
  • We install two tools that run as root - so require your Mac password. 'updateld' is used to install and repair the Cloud Service for Mac software as necessary. 'finderoverlaytool' is used to insert the Cloud Service Finder badging code into the Finder.

  • Wouldn't this be great if it did...?
  • Let us know we'd love to find out how you think we can improve Cloud Service. There's a dedicated board on our forums where you can submit feedback and talk to other users about the tech preview - just log in to your Cloud Service account and click on Help then Support Forums.

  • Something's not working correctly!
  • If you're having trouble then our support team will be delighted to help! Please email us at support@woodgatecomputers.com and we'll get back to you in 24 hours.

Cloud Service Mobile App

  • What is the Cloud Service Mobile App?
  • The Cloud Service Mobile App is a great way to access your files from your iPhone or iPad. It is a free download from the Apple iTunes App store. The app lets you browse your Backup and Briefcase files on the move, wherever you are, and view your documents, play your music or watch your videos - all streamed over 3G or Wi-Fi.

  • How can I access my files if I don't have an iPhone / iPad?
  • The Mobile App is currently only available for iPad or iPhone, but you can also access all of your files from our mobile web portal - just log in at http://m.livedrive.com from any smartphone.

  • How do I get the Cloud Service Mobile App?
  • To get the Cloud Service Mobile App, just search for "Cloud Service" in the iTunes App Store. The app is free - all you need to use it is your Cloud Service account. Once it's downloaded just open it and it will ask you for your email address and password to get started.

  • What features are available in the mobile app?
  • The Cloud Services Mobile App is packed with useful features. The top features include:

    • Browse your backups, Briefcase or files that others have shared with you.
    • View Office, iWorks, RTF or PDF documents anywhere
    • View photos and create slideshows
    • Stream all of your music, and browse it by Album, Artist, Genre or Year - even if the music isn't in iTunes!
    • Stream your videos - whatever format they're in. There's no need to convert them to an iTunes compatible format first.
    • Upload photos and videos straight from your iPhone to your Cloud Service account.

  • How does caching work on the mobile app?
  • When you access a file on the mobile app - unless it's a video or music file that streams straight from Cloud Service - it is cached locally on your device. This means that when you next want to access it you don't have to wait for it to download. Once your cache is full, older files that you haven't used recently will "roll over" and be removed from the cache. If you need more space on your device and want to reduce the cache size, go to Settings and change the Cache Size option - the smaller it is, the less space it will use on your device, but the more likely it is that Cloud Service will have to download files when you view them.

  • How do I control the speed / quality of video streaming?
  • You can have complete control over the balance between speed and quality of video playback. For example, if you find that videos are pausing or buffering for too long then you might want to reduce playback quality. To do this, just go to Settings and select Video Bandwidth. There are different settings for both Wi-Fi and 3G, so that you can set preferences for these independently.

  • What file formats does the app support?
  • ProThe app supports a wide range of document, photo, video and music formats - which are growing all of the time. Currently the most common formats accepted are:

    • Documents: DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, RTF, TXT, HTML, Pages, Keynote, Numbers.
    • Video: MP4, M4V, MOV, WMV, AVI, MKV, ASF, DIVX, MPEG, OGM, XVID, FLV, VOB.
    • Photos: JPEG, JPG, PNG, GIF, BMP.
    • Music: MP3, M4A.

  • Will there be apps for other mobile operating systems?
  • Yes - they're on the development list! There are no definitive timescales yet, but we're hoping to support a wider range of mobile operating systems in near future.

Sharing Accounts

  • What are sharing accounts?
  • When a Cloud Service user privately shares a file with someone who does not have a Cloud Service account, Cloud Service creates a free account called a "sharing account". The recipient is automatically e-mailed their username and password for this account, and can log in to securely see all of the files that have been shared with them.

    Sharing accounts are completely free and are not time limited - the user can log in and see the files shared with them for as long as they want.

    Sharing accounts have very limited functionality - sharing users cannot upload new files to Cloud Service, install the Cloud Service desktop software or edit files online. Sharing users can upgrade their accounts very easily - simply go to the Account Settings screen and click on Upgrade.

  • Someone shared a file with me and now I have a Cloud Service account - do I have to pay for it?
  • No - your sharing account is completely free and you can use it for as long as you want to access the files shared with you. However if you want to take advantage of Cloud Service's excellent simple, secure backups or access-anywhere features you will need to upgrade to a full paid account. It's very easy - just go to Account Settings and click on Upgrade.

  • I want to upgrade my sharing account to a full account - can I do that?
  • Yes - simply login to your sharing account, select the Account Settings tab and click on Upgrade.

Troubleshooting

Business


Live Demo

View our demo site, try out some of our tools, and see what Epsilon Hosting can offer you.

Testimonials

Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. aClintock, a Latin
Jhon